You can contact us at [email protected]

Please contact us at [email protected] with your order details and the missing product(s), and we’ll be happy to assist you in resolving the issue.

If you received a damaged package or product, please contact us at [email protected] with your order details and we’ll be happy to assist you in resolving the issue.

You can purchase ShampooHotel products directly from our website, at your nearest ULTA store, or online at ulta.com

Our website allows the use of one discount code per order; multiple discounts cannot be combined.

For any collaboration inquiries, please email [email protected] and we’ll forward your request to the proper department.

We ship anywhere within the United States via FedEx Standard Ground. Please note that additional charges apply for orders shipped to Alaska and Hawaii, and that we are unable to deliver to PO Boxes. At this time, we do not ship to Puerto Rico, Guam, the U.S. Virgin Islands, or other U.S. territories. Shipping to Canada and international destinations is also not available. For any questions or further assistance, feel free to reach out to our Client Care team at [email protected].

We are happy to offer free shipping on all orders over $25. Shipping on orders less than $25 is a flat fee of $8.

Shipping to Alaska and Hawaii is a flat rate of $35.

Please allow 1-2 business days for order processing and 5-10 business days for delivery. You will receive an email notification once your order has shipped.

Contact our Client Care Team with your order details at [email protected] and we will be happy to assist you.

If the address on your order is incorrect, please email [email protected] with the correct shipping address as soon as possible. While we will make every effort to update the package before it ships, please note that this is not guaranteed.

Your payment will be processed once the order has been fulfilled. Orders typically take 1-2 business days to be processed.

We accept Visa, Mastercard, Discover, American Express,  Apple Pay, Shop Pay, Amazon Pay and Google Pay. 

If you are having issues with your method of payment, please ensure your billing information is correct and for further assistance you can contact [email protected]

Once an order is placed, we are unable to add, remove or change an item in the order.

We’re happy to provide a customer-friendly return policy. If you’re not fully satisfied with a product purchased directly from our website, please reach out to our Client Care Team at [email protected] or reach out via our Contact Page within 30 days of your purchase.

If you purchase the product through a different retailer, all returns are based on the individual return policy of the place of purchase. Unfortunately, we are unable to process returns, refunds or exchanges for products not purchased directly from our website.  

To cancel your order contact [email protected] with your order number, and we will validate if your order is eligible for cancellation.

Yes! All of our products are paraben-free, free from harmful sulfates, phthalates-free, mineral-oil free, PETA-Certified cruelty free and vegan! We want your hair to always look and feel its best, so we only use ingredients that keep your strands healthy in the long run.

Yes, all our products are gluten-free.

None of our products are tested on animals. 

All ShampooHotel bottles are recyclable. Just remove the cap and spray applicator (if applicable) and you’re good to go.  

To guarantee the authenticity of your products, we recommend purchasing directly from our website or from ULTA.

Custom and value kits are already specially priced, so additional discounts do not apply. For any further questions, please refer to our Client Care Team at [email protected].

All ShampooHotel bottles are recyclable. Just remove the cap and spray applicator (if applicable) and you’re good to go. 

Yes! We are Peta-Certified Cruelty Free.

If you didn’t find the answer you were looking for, feel free to reach out to our friendly Client Care Team at [email protected] — we're happy to help!